REFUND & RETURN POLICY
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A. Introduction
At AA Millet Foods & Enterprises Pvt Ltd, we are committed to delivering high-quality millet-based ready-to-cook food products. Since we exclusively sell our own products, our refund and return policy applies directly to all purchases made on our site. Please review the following terms carefully.
B. Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
Non-returnable Items:
Products not returned within 48 hours of receipt
Please do not send your purchase back to the manufacturer. Perishable food items that have been opened or used Products with damaged or tampered packaging Items that do not meet our quality standards.
C. Partial Refunds
Partial refunds may be granted under the following conditions:
- Items with noticeable signs of tampering or damage not due to our error
- Items returned more than 30 days after delivery
D. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within seven working days.
E. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there may be processing time before the refund appears.
If you have completed these steps and still have not received your refund, please contact us at [email protected].
F. Sale items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
G. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at [email protected] and send the item to:
AA Millet Foods & Enterprises Pvt Ltd, Flat A Ground Floor, New No 3, Mahalakshmi Apartments, Kothaval Chavadi Street, Saidapet West, Chennai – 600015, Tamil Nadu, India.
H. Shipping
To return your product, send it to: AA Millet Foods & Enterprises Pvt Ltd, Flat A Ground Floor, New No 3, Mahalakshmi Apartments, Kothaval Chavadi Street, Saidapet West, Chennai – 600015, Tamil Nadu, India.
Please email us at [email protected] with your order reference and contact details.
You are responsible for return shipping costs, which are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund. Consider using a trackable shipping service as we do not guarantee receipt of returned items.
I. Conclusion
Please follow all protocols and maintain patience during the return process. Replacement or refund is subject to stock availability. Neither AA Millet Foods & Enterprises Pvt Ltd nor any affiliated parties are responsible for any personal or psychological distress caused by returns or refunds.
Users are advised not to order items they cannot sustain potential delays. All disputes will be subject to the legal jurisdiction of Tamil Nadu, India.
By placing an order, you agree to this refund policy. This document may be updated without notice.